Frequently Asked Questions

If you do not find your answer here, reach us via the contact page.

Do I need prior experience to start?

No. Our Beginner path covers substrate inspection, layout basics, and safe cutting. Intermediate and Advanced tracks build from there.

Which tools are required?

You can learn fundamentals with a straight edge, spacers, snap cutter, and entry-level wet saw. Advanced courses recommend premium blades and diamond polishing pads.

Is there certification?

You receive a digital certificate upon completion and passing rubric-based assessments. We do not claim government accreditation.

Do courses include waterproofing warranties?

We teach manufacturer-aligned methods and testing protocols but do not issue product warranties. Warranty eligibility depends on product registration and compliance on site.

How long do I retain access?

Course access is long-term for the life of the product, with periodic content updates. See the exact scope in our Terms.

How does mentorship work?

Mentorship tiers include scheduled reviews of your layout plans and installation photos, with written feedback against our rubrics.

What is the refund policy?

You may request a refund within 7 days if you have viewed under 20% of lessons. Workshops have a reschedule window. Full details in Terms.

Can my team get a license?

Yes. We provide tiered team licenses with manager dashboards and assessment exports. Contact us to discuss scope and invoice terms.